I’m a seasoned Senior Team Leader with over 18 years of experience in customer support, operations management, and people development. I’ve led cross-functional teams for top global brands like Nike, AT&T, and Lloyds UK Banking, consistently delivering high-impact results in KPI management, quality assurance, and client relationship building.
I specialize in:
Coaching and mentoring teams to unlock their full potential
Driving performance metrics, SLA compliance, and customer satisfaction
Creating a positive, high-engagement work culture
Building long-term client partnerships with transparency and trust
Recognized as a Best Performing Team Leader, Engagement Champion, and recipient of the Leadership Excellence Award, I bring both strategic thinking and a people-first approach to every challenge.
If you’re looking for someone who leads with heart, focus, and results, I’m ready to bring that energy to your team.
Let’s work together!
