I bring over 8 years of experience across IT management, technical support, customer service, and administrative roles. My strong foundation in IT operations includes providing front-line technical support, managing systems and tools, and overseeing IT-related workflows to ensure smooth day-to-day operations. This hands-on experience has allowed me to develop strong problem-solving skills and a proactive approach to technical challenges.
As the Point of Contact (POC) for my team, I consistently handled urgent technical and operational issues, coordinated with both internal teams and external clients, and ensured timely resolutions. I also played a key role in knowledge sharing, mentoring tea-----------mbers, and creating a collaborative work environment—particularly in fast-paced and high-pressure situations.
My experience also extends to bookkeeping and financial tools, particularly QuickBooks Desktop and familiarity with QuickBooks Online, which has given me a strong eye for detail and data accuracy. I’m comfortable with reporting and analysis, drafting communications, scheduling, and other administrative functions.
Through my work, I’ve developed excellent communication and analytical skills, and I take pride in being dependable, self-sufficient, and capable of working with minimal supervision. My well-rounded background in both IT and operations makes me a strong candidate for roles requiring both technical expertise and organizational efficiency.
