I am a dedicated customer service and operations professional with over 13 years of experience in the BPO industry and eCommerce support. My expertise includes real-time workforce and queue monitoring, performance analysis, and process optimization, ensuring smooth operations and excellent customer experiences.
Skilled in listening and effective communication, I have a strong background in handling customer care, chat support, and conflict resolution, while also training and guiding new tea-----------mbers to achieve their best. I am knowledgeable in Shopify and proficient with CRM tools such as ReAmaze, HelpScout, and Gorgias, as well as collaboration platforms like Slack.
With strengths in time management, task prioritization, and team coordination, I thrive in fast-paced environments and am committed to delivering customer excellence through efficiency, empathy, and teamwork.
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