Hi! I’m Grace Ann Bruno, a results-driven Virtual Assistant with over 7 years of experience supporting e-commerce businesses and digital brands.
I specialize in e-commerce customer support and operations, helping online businesses manage daily store activities, improve customer experience, and ensure smooth order processing across Shopify and Amazon stores.
My focus is on delivering fast, accurate, and reliable support that helps businesses reduce workload, improve customer satisfaction, and keep operations running efficiently.
Here’s how I can support your business:
• Customer support via email and chat (order inquiries, tracking updates, product concerns)
• Order processing, fulfillment coordination, and inventory updates
• Handling refunds, returns, cancellations, and customer complaints
• Shopify and Amazon Seller Central store support
• Backend organization and accurate data management for smooth operations
I have managed 80–100 customer inquiries weekly, handled multiple SKUs, and supported international clients across different time zones while maintaining accuracy, professionalism, and fast response times.
I am detail-oriented, highly organized, and a fast learner when it comes to new tools and systems. I take pride in being reliable, proactive, and consistent in delivering quality work.
Tools and Platforms:
Shopify, Amazon Seller Central, Etsy, Gorgias, Zendesk, Freshdesk, Shopify Inbox, Google Sheets, Meta Business Suite, Canva, CapCut, ChatGPT, and more.
I am available to start immediately and would love to support your team long-term.
Verified
