Food and Beverage Server for 1year. Front Office Associate for 2years and 6months. Customer Service Associate for 1year and 4months.
When I was a Front Office Associate these were my duties:
- Greets the guests and answered phone calls
- Booked facilities
- Handled cashiering duties including issuing official receipts and acknowledgement receipts
- Addressed guest concerns and inquiries about the country club
- Distributed mail to specific recipients per department
- Managed consignment accounts in the Club Shop including sales invoice, inventory, and purchase orders
- Sent updates and replied to messages fro-----------mbers on the company phone
- Checked and replied to emails from suppliers
And when I was a Customer Service Associate these were my duties:
- Utilized strong attention to detail in handling tickets as a Customer Service Associate
- Ensured meticulous examination of ticket details to detect duplicate accounts and validate withdrawal/refund requests
- Investigated geo-spoofing accounts and took appropriate actions
- Responded to emails promptly and efficiently
- Demonstrated quick problem-solving skills in resolving tickets within Zendesk platform
- Tagged Fraud accounts after investigation
- Handled chargebacks through customers' PayPal or Worldpay accounts
Soft Skills
- Good command of the English Language
- Problem Solving Skills
- Excellent Interpersonal Skills
- Courteous
- Excellent Organizational Skills
- Positive work ethics
- Versatile
- Can work well with or without pressure
- Detail-oriented
- Resourceful
Software that I've used
- Zendesk
- Freshdesk
- Micros POS
- IFCA
- Microsoft Outlook
- Slack
- Microsoft Teams
- Microsoft Office (Word, Excel, and Powerpoint)
- Gmail
- Google Drive
- Google Sheets
- General knowledge of Canva
You can send me a message. I am available any time!
