I am an experienced Customer Service Representative with over four years of background in the BPO industry, handling inbound and outbound calls, as well as email and chat support. I am proficient in using various CRM tools such as Salesforce, along with task management and productivity platforms like Google Workspace, Slack, MS Teams, MS Office, Calendly, and Canva.
For the past two years, I have also been working in property management and serviced accommodation operations. My responsibilities include listing properties on various platforms, managing bookings, coordinating guest communication from pre-check-in to check-out, and ensuring that all guest needs are met efficiently and professionally.
I possess strong verbal and written English communication skills, and I excel in multitasking and adapting quickly to new environments. I am a fast learner, detail-oriented, and committed to delivering high-quality work. Above all, I pride myself on being reliable and dedicated to every task I handle.
