Experienced Administrative Manager, Medical Biller, and QA Supervisor with over a decade in BPO operations, healthcare support, and virtual team leadership. Skilled in driving accuracy, compliance, and efficiency by leading teams, optimizing workflows, and implementing structured QA processes. Proven track record in balancing patient care, billing accuracy, and regulatory compliance.
Core strengths include:
-Revenue Cycle Management (RCM), billing, and denial resolution
-Quality Assurance (QA) audits and compliance monitoring using binary scoring systems
-Leadership in team growth, training, and performance coaching
-Tools expertise: OfficeAlly, Google Workspace, Excel, and process documentation
-Strong communication skills for client and patient-facing roles
-Flexible with U.S. time zones and remote team collaboration
Passionate about helping healthcare businesses grow by delivering accurate billing support, compliant processes, and high-quality service through efficient team coordination.
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