Experienced Commercial Insurance and Customer Service professional with over 6 years of expertise in brokerage operations, policy placement, and client relationship management. Skilled in utilizing EZLynx for quoting, data management, and streamlining insurance workflows.
Proven track record of delivering high-quality customer support and sales performance across multiple U.S.-based accounts, including Seattle Times, Sprint, Synchrony Financial, PayPal, and BMO Harris. Demonstrated ability to handle billing, collections, insurance claims, and online banking support with a strong focus on customer satisfaction and retention.
Recognized for strong communication skills, problem-solving ability, and adaptability in fast-paced, high-volume environments.
