IT Professional with 6 years of hands-on experience in Systems Administration and Technical Support, specializing in managing and maintaining critical infrastructure including firewalls — with expertise in dual WAN configuration and load balancing to ensure continuous business operability. Proficient in Google Workspace and Microsoft 365 administration, supporting seamless productivity across organizations. Experienced in delivering reliable remote technical support using AnyDesk, TeamViewer, and RDP, with a strong background in computer networking fundamentals including TCP/IP, DNS, and DHCP. Known for efficient ticket resolution, clear IT documentation, and a problem-solving mindset that keeps both infrastructure and people running at their best.
