Skills
Pricing Analysis – It’s Worth More (IWM)
Website Development & Programming – HTML, CSS, JavaScript
Client Relationship Management
Strategic Account Management
Technical Troubleshooting & Issue Resolution – Comcast Cable, Time Warner Cable, Dish, RingCentral, Telstra BigPond
Project Implementation, Follow-up, and Monitoring
Virtual Infrastructure Establishment (VoIP, Cloud-based Services) – RingCentral
Collaboration & Cross-functional Teamwork
Communication & Customer Engagement
Target Achievement & Proactive Problem-Solving
Professional Summary
I am a dynamic and results-driven professional with experience across Pricing Analysis, Client Relationship Management, Technical Troubleshooting, and Website Development. My career spans multiple industries and companies, where I consistently delivered value through problem-solving, collaboration, and innovation.
It’s Worth More (IWM): Applied expertise in Pricing Analysis and product listing to ensure accurate valuations, market competitiveness, and efficient e-commerce operations.
MoxiWorks (Real Estate Platform): As an Account Manager, I strengthened Client Relationship Management and Strategic Account Management skills by guiding real estate agents on using the MoxiWorks platform to improve efficiency and achieve marketing success.
TPG Telecom Limited: As a Provisioning Engineer, I specialized in Project Implementation and Monitoring, ensuring seamless delivery of voice and data services with proactive issue resolution and post-delivery verification.
RingCentral: In my role as an Implementation Trainer, I contributed to Virtual Infrastructure Establishment (VoIP, Cloud Services), leading customers through smooth product rollouts, troubleshooting technical issues, and ensuring end-to-end support.
Comcast Cable, Time Warner Cable, Dish, Telstra BigPond, and RingCentral: Gained extensive experience in Technical Troubleshooting & Issue Resolution, providing remote support, resolving network and software issues, and ensuring customer satisfaction through effective communication.
GoDaddy (Web Hosting): Worked as a Website Developer, designing, coding, and maintaining websites with a focus on Programming (HTML, CSS, JavaScript), usability, security, and performance, while collaborating with designers to deliver cohesive web solutions.
I hold a Bachelor of Science in Information Technology from ABE International Business College and remain committed to continuous learning, staying current with industry trends and emerging technologies. My proven ability to adapt across industries and roles reflects my dedication to excellence, collaboration, and results-driven performance.
