----------- holds a Bachelor of Science in Information Technology (BSIT) from Holy Angel University, where he honed his skills in a diverse range of technical areas. Passionate about achieving a work-life balance, he thrives in a remote work environment.
With over 14 years of experience in the BPO industry since 2006, ----------- has garnered extensive expertise in client support across various channels, including phone, live chat, email, and remote assistance. He excels at handling Level 2 escalations, ensuring seamless resolution of complex issues.
Throughout his career, ----------- has mastered a plethora of tools and platforms essential for effective client service, including Zendesk, Snap Engage, Ryver, Slack, MS Teams, Google Suite, Microsoft Office 365, LogMeIn Remote Assist, Magento 1 and 2, Shipstation, Aturian, phpMyAdmin, Sharefiles, Shopify, and more. His proficiency extends to technical areas such as virtual private networks, VPN routers, Amazon Workspace, Android TV's, Smart TV's, and various operating systems, including Windows, Mac OS X, Linux, iOS, and Android.
Amid the challenges posed by the pandemic in 2021, ----------- diversified his skill set, delving into areas such as affiliate marketing and social media marketing through Facebook ads. He became proficient in Facebook administration and content creation, adeptly navigating Facebook policies. Additionally, he used tools like Adobe Photoshop and Adobe Premier Pro for content creation and excelled in scheduling posts across platforms -----------ng Creator Studio, Meta B-----------ness Suite, and Ads Manager.
-----------'s dedication to his work is unwavering. Highly motivated and task-oriented, he approaches every task with a commitment to excellence, learning quickly and adapting to new challenges with ease. With a track record of giving 100% to everything he undertakes, ----------- is a valuable asset to any team.
