Client Operations Specialist | CRM, Admin Systems & Automation Support

4+ years keeping CRM systems, SLAs, documentation, and client operations running cleanly, now adding automation to the mix.

I help businesses manage high-volume CRM workflows, maintain accurate records, track case lifecycles, follow SOPs, and support billing, technical support, and customer operations across remote teams.

I am also building practical automation projects using n8n, Gmail, Google Sheets, AI-assisted workflows, and Python. My portfolio includes Gmail auto-labeling, lead capture automation, AI document Q&A, and a price monitoring script prototype.

Core strengths:
• CRM management
• SLA-focused workflows
• Administrative support
• Documentation accuracy
• Google Workspace
• No-code automation
• Process improvement

Tools:
• Salesforce
• iCare
• Oracle
• LiveEngage
• Verint
• Gmail
• Google Workspace
• Google Sheets
• Microsoft Office
• n8n
• Zapier
• Make
• GoHighLevel
• Python
• OpenAI / AI workflow tools

I am looking for a stable, long-term role where I can support operations, CRM management, administrative processes, and workflow improvement.