Hi, I’m Nicolle, a Virtual Assistant with over 10 years of experience in customer support and voice-based roles. I’ve handled phone, email, and chat support across different industries, helping customers with inquiries, resolving issues, and ensuring a smooth overall experience.
I also have experience in back-end support, including admin tasks, case handling, and coordinating with internal teams. I’m comfortable working independently, adapting to new systems, and supporting U.S.-based clients.
I’ve worked with different in-house CRM tools and platforms like HubSpot and Shopify, and I’m always open to learning new systems.
I’m reliable, detail-oriented, and focused on getting the job done efficiently while maintaining a positive customer experience.
