With over 7 years of customer service experience, I specialize in delivering exceptional support across email, chat, technical, and billing channels while maintaining high customer satisfaction. My background spans transportation, telecommunications, healthcare, and consumer products, where I have consistently resolved complex issues, managed high-volume inquiries, and delivered clear, step-by-step solutions. I successfully handled an average of 60 calls per day and 80–100 emails daily while meeting service targets and maintaining quality support standards. Supported by hands-on experience with tools such as Zendesk, Salesforce, Shopify, and Slack, I bring efficiency, technical expertise, and empathy to create seamless customer experiences that strengthen trust and loyalty.
