Hey!
My name is Lalene Dag-uman, you can call me Lin, I have 11 years of BPO experience in different fields.
I started as a medical service representative, which helps with Dr's appointment, insurance verification, patient's follow ups and scheduling.
After that I spent 8 yrs in customer service, billing, quality and training roles. This role taught me a strong communication, problem solving and time management skills.
I am well verse in using scheduling tools such as Google Calendar, Axiscare or Wellsky which helps manage caregiver's schedules, maintain accurate documentation as well as making sure there is no missed with their shifts because scheduling is more than just a shifts it's about comprehension's with patient's care with strong sense of urgency and accountability.
I also have strong knowledge about HIPAA Compliance awareness which includes understanding about Protected Health Information or PHI of every patient.
Also, I have trained to used different electronic system or cloud-based platforms such as Windows Explorer, Google Drive, Microsoft SharePoint and power automation, previously in my last bpo company I used to make a power automation system to make our reporting faster.
I am also comfortable in using some telephony system both hardware and software. Such as Avaya Phone, Avaya1x, vici-dailer, KrispCall, RingCentral and Dialpad.
I am certified in training and data. So, I pay close attention to details, and I've learned to adapt quickly and work remotely with integrity.
I want to work as a scheduler in home care because I enjoyed helping people and making sure that patient's get the care they need on time.
