EXECUTIVE VIRTUAL ASSISTANT & OPERATIONS SUPPORT SPECIALIST
Helping busy entrepreneurs and growing teams stay organized, responsive, and running smoothly.
Hi, I'm Jacqueline—a reliable, detail-oriented Executive VA and Operations Support Specialist from the Philippines with 10+ years of combined professional experience in administrative support, customer service, operations, sales, social media, and business support.
I help entrepreneurs, small business owners, and growing teams manage daily operations, respond to customers, and keep important tasks moving—so you can focus on growth.
💼 WHAT I CAN DO FOR YOU
Executive & Administrative Support
• Email and calendar management
• Appointment and schedule coordination
• Data entry and database management
• File and document organization
• Online research and reporting
• Customer communication and follow-ups
• Google Workspace & Microsoft Office
Operations & Business Support
• Daily operations coordination
• Booking and reservation management
• Customer/guest database management
• Order and inquiry tracking
• Process, workflow, and SOP support
• Google Sheets tracking and reporting
Travel & Tour Operations
• Tour and activity bookings (Viator, Rezdy, Airbnb)
• Reservation management and confirmations
• Guest communication and scheduling
• Booking source tracking and expense organization
Social Media Management
• Instagram & Facebook management
• Content planning, Reels, Stories
• Captions, hashtags, community management
• Canva graphics & CapCut video editing
• Analytics and performance monitoring
Lead Generation & Customer Support
• Lead research and list building
• Email and chat support
• Appointment setting and follow-ups
• CRM support (GoHighLevel, Apollo)
Basic Bookkeeping
• Expense tracking and receipt organization
• Sales tracking and Google Sheets reports
• QuickBooks Online support
🛠️ TOOLS I USE
Google Workspace | Google Sheets | Microsoft Office | Excel | Canva | CapCut | QuickBooks Online | GoHighLevel | Notion | Apollo | Mailchimp | Shopify | Airbnb | Rezdy | Viator | Stripe | Wise | Make | Zapier | ChatGPT
⭐ WHY CLIENTS CHOOSE ME
✔️ Reliable & accountable – I take ownership and follow through.
✔️ Detail-oriented – Trained in operations and quality control to catch discrepancies.
✔️ Organized – Schedules, files, bookings, and tasks properly tracked.
✔️ Proactive – I spot what needs improving and communicate it.
✔️ Adaptable – I learn new tools, CRMs, and workflows quickly.
✔️ Customer-focused – Friendly, timely, professional communication.
✔️ Process-oriented – Strong background in SOPs, documentation, and workflow management.
🎯 WHY MY BACKGROUND IS DIFFERENT
My experience isn't limited to virtual assistance. Before working remotely, I built strong operations, quality control, inventory, customer service, and sales experience on-site.
That means I understand both sides of a business:
• The administrative side — emails, schedules, records, customers, bookings, social media
• The operations side — processes, accuracy, deadlines, quality control, problem-solving
I don't just follow instructions—I help keep your day-to-day operations running smoothly.
🚀 LOOKING FOR A LONG-TERM CLIENTI'm looking for a client who values reliability, communication, and long-term collaboration. If you need support with administration, operations, customer service, bookings, social media, or lead generation—I'd love to be part of your team.
📩 Send me a message and let's discuss how I can make your workload easier.
