Reliable Virtual Professional | BPO | Admin Support | Customer Service | IT & Cybersecurity
Hi! I’m Miguel, an IT graduate and experienced BPO professional with several years of experience in Customer Service, Sales, Technical Support, Billing, Travel & Hospitality, Administrative Support, and Team Leadership.
I’ve worked with international clients and accounts, including **Airbnb**, and have experience handling customers, resolving complex issues, managing sensitive information, documenting cases, and working with different systems and tools.
I can help your business with:
*** Customer Service & Email Support***
*** Technical Support & Troubleshooting***
*** Administrative & Back-Office Tasks***
*** Data Entry & Data Management***
*** Email Management***
*** Calendar & Schedule Management***
*** Report Generation & Documentation***
*** Internet Research***
*** Customer Follow-ups***
*** Sales & Lead Support***
*** Ticket Management***
*** Quality Assurance & Process Compliance***
*** Team Support, Coaching & Training***
I also have experience as a Subject Matter Expert (SME), where I supported tea-----------mbers, provided coaching and guidance, monitored performance, helped resolve difficult cases, and assisted with daily operations.
------------------------------------ IT & Cybersecurity Background ------------------------------------
As an Information Technology graduate with programming knowledge, I am comfortable working with technology and learning new software, platforms, and workflows quickly.
I also have Cybersecurity and Compliance experience, including:
* Phishing simulations
* Threat hunting
* Incident response
* Creating and documenting incident response tickets
* Security monitoring
* Cybersecurity research
* Daily cyber threat news monitoring
* Compliance-related activities
* Incident documentation and reporting
Because of my IT background, I’m not limited to basic administrative work. I can understand technical instructions, troubleshoot problems, work with different software, and adapt to new tools quickly.
------------------------------------ What You Can Expect Fro----------- -----------------------------------------
I'm reliable, detail-oriented, adaptable, and easy to work with. I understand the importance of following instructions, meeting deadlines, protecting confidential information, and communicating clearly.
I also understand that when working remotely, accountability matters. I can work independently, manage my priorities, provide updates when needed, and take ownership of assigned tasks.
Whether you need someone for customer support, virtual assistance, administrative work, technical support, or IT-related tasks, I’m willing to learn your processes and become a dependable part of your team.
I'm looking for a long-term opportunity where I can grow with your business and provide consistent, high-quality work.
If you’re looking for someone who combines BPO experience + customer service + administrative skills + IT knowledge + cybersecurity experience, I’d be happy to work with you.
