Hello! I am a Customer Service Specialist with over 8 years of combined experience in written communication, customer care, and process management.
With a solid background as a BPO Process Associate and an English Education professional, I specialize in non-voice customer support (Email, Live Chat, and Ticket Management). My unique background guarantees that all customer interactions are handled with flawless written English, deep empathy, and absolute professionalism.
I excel at turning frustrated customers into loyal buyers by providing fast, clear, and accurate solutions. I am highly adaptable, quick to learn backend systems, and comfortable working independently under tight deadlines.
My Core Expertise Includes:
• Customer Support: Email Management, Live Chat Support, & Ticket Resolution
• E-commerce Support: Order Tracking, Refunds, Returns, and Exchange Processing
• Social Media Moderation: Managing Facebook, Instagram, and TikTok Inboxes/Comments
• Administrative Tasks: Data Entry, Google Workspace, and Microsoft OfficeTools
I can easily navigate/learn: Zendesk, Freshdesk, Shopify, Help Scout, Slack, and Trello.
I am looking for a part-time role (20 hours/week) and am fully equipped with a reliable laptop and high-speed internet.
I am ready to lessen your daily workload and keep your customers happy!
Verified
