I have worked professionally for over a decade in the IT and Web services, marketing and development, and e-commerce industries in an Agile setting. I have had the privilege of overseeing the successful deployment of numerous web and marketing projects, each tailored to meet the unique needs of our clients over the years. This exposure has allowed me to develop strong communication and project management skills. Furthermore, I have completed the Lean Six Sigma Green Belt course, which has equipped me with a strong foundation in process improvement methodologies.
I specialize in the following criteria:
1. Team Management:
-Recruit, onboard, and train new tea-----------mbers to meet standards.
-Assign tasks based on skills and expertise.
-Conduct regular tea-----------etings and updates.
-Offer coaching, mentoring, and feedback for growth.
-Foster a positive environment, resolve conflicts.
2. Task Coordination:
-Assess client task requests.
-Allocate tasks considering availability and skills.
-Ensure clear communication of details, deadlines.
-Monitor progress, provide support.
-Review completed tasks for accuracy.
3. Workflow Optimization:
-Continuously evaluate existing workflows and processes to identify opportunities for improvement.
-Develop and implement strategies to streamline operations, maximize efficiency, and enhance productivity.
-Utilize tools to optimize task management.
-Implement SOPs to ensure consistent quality and performance across the team.
4. Client Relationship Management:
-Be the main client point of contact regarding task assignments, progress updates, and issue resolution.
-Maintain regular communication with clients to understand their needs and expectations.
-Address client concerns promptly and professionally.
-Seek client feedback for improvement.
5. Performance Monitoring:
-Establish KPIs.
-Monitor performance against set goals and targets.
-Prepare regular performance reports and recommendations.
-Identify training needs and development opportunities.
6. QA Testing
-Web and Mobile Application Testing
-Manual Testing/Exploratory Testing
-Functional Testing
-Performance Testing
-Usability/Beta Testing
-UAT scripting
7. Web App and Campaigns
-Adobe Creative Cloud Applications, Developing web apps, plug-ins, API integration, marketing automation, and editing digital marketing contents and advertisements.
8. Project Specification Review
-Ensures that EDMs, microsites, and web pages are delivered to the viewer at sufficiently high speed and quality and conforms to the design briefs that align with brand guidelines and client specifications.
9. Web and Content
-Proofread and provide guidance on grammatical and spelling errors for content QA, translations, and HTML validation and site optimization.
10. Web Design and Development
-Extensive experience in Database, libraries, and FTP (MySQL, FileZilla, Cyberduck, etc)
-Web Development User Interface (UI/UX)
-Email Marketing (design and conversion)
-HTML/HTML5
-Adobe Creative Suite (Photoshop, Illustrator, XD, After Effects, InDesign, Premiere Pro, Dreamweaver, etc)
-Figma
-Canva
-Quality Assurance revisions
-CSS
-Javascript
-PHP
-Bootstrap
-PSD conversion
-Eloqua
11. Data management, process documentation, reports & presentations, and content research and development.
12. Networking and IT customer and technical support and services.
13. Cloud services-Microsoft Office Suite, Google Suite, Office 365, administrative management, and server management.
14. Web hosting
-Domain and email setup, propagation, and renewal e.g., Godaddy, Linode, cPanel, Freeparking, etc., backlinks, subdomains, Ahrefs, Wayback Machine, link building, and SEO
15. B2B/B2C
-Ecommerce, Product listing, Import/Export, Inventory management, Order management, Sales management, Google Webmaster and Analytics.
16. SaaS, CRM, CMS platforms, Website builder
-JIRA, Asana, Zendesk, Podio, Salesforce, HubSpot, Wordpress, Magento, Shopify, Bigcommerce, Duda, Yola Mono Site, Wix, eBay, Shopee, Amazon, Kentico, etc.
17. Social Media Management (SMM)
-Familiarity with social media platforms and best practices.
-Social media content posting and account creation i.e. Facebook, Meta Business Suite, Instagram, LinkedIn, etc.
