I am a Customer Service Specialist with strong leadership experience as a former Sales Supervisor, bringing a customer-first mindset and team-oriented approach to every role.
I have hands-on experience supporting customers through email and chat, particularly in e-commerce environments. I specialize in handling customer inquiries, resolving order and account concerns, and ensuring a smooth and positive customer experience from first contact to resolution.
I am familiar with Shopify and Gorgias, managing daily tickets, order updates, refunds, replacements, and general customer concerns while maintaining professionalism, empathy, and efficiency.
I am currently open to remote Customer Service roles where I can contribute my leadership background, attention to detail, and commitment to customer satisfaction.
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