I have several years of experience as a Customer Service Representative in the BPO industry handling customer support and inquiries, billing concerns, up-selling of products and services, and a little technical support.
Working online, I have experience being a Data Entry Specialist for an SEO company where I was tasked to do research and data entry about SEO Tools.
I also have knowledge on social media management. I was previously tasked to add timestamps on YouTube videos and respond to comments.
Some tools I have used before to do these tasks are:
- Google Sheets and Google Docs
- YouTube Studio
- Slack, Zoom, Facebook Messenger, and Skype for communication
- Trello for task management
- BPO CRMs for customer management
- VoiP communication tools
