Dedicated Customer Support and Collections Specialist with experience in the BPO, consumer lending, e-commerce, and remote work environments. Skilled in customer communication, account management, collections, email support, order processing, documentation, and workflow coordination across multiple platforms. Proven ability to handle escalated customer concerns, payment negotiations, fulfillment processing, and administrative tasks with professionalism and accuracy. Recognized for being reliable, detail-oriented, and adaptable in fast-paced settings. Proficient in Microsoft Office, Google Workspace, CRM systems, Canva, Slack, Zoom, and ChatGPT. Committed to delivering exceptional customer experiences while supporting team goals and operational efficiency.
