I have a diverse background in customer service and administrative roles. From July 2020 to July 2021, I worked as a Process Executive at Cognizant Technology Solutions, assisting clients with retail orders while focusing on product knowledge, communication, and customer satisfaction.
At iPloy PPC, from November 2021 to January 2023, I supported clients in the health insurance industry by scheduling appointments, verifying insurance eligibility, and requesting prior authorizations. I also ensured patients received proper medical care and durable medical equipment. My attention to detail and strong organizational skills were crucial in handling these tasks.
Most recently, I worked as a Customer Service Representative at Select Voicecom Ph from July 2023 to March 2024, where I further developed my skills in data entry, document processing, and insurance-related interviews, demonstrating my expertise in appointment setting and administrative tasks. After my time at Select Voicecom, I freelanced for Wave Healthcare, where I focused on requesting prior authorizations as a part-time job for three months.
