MANAGER | MAL Agency
October 2021 - March 2024
* Oversee agents/chatters performance, do coaching, training, meetings, QA inside their inbox
* Create ideas for the content creators
* Hire competitive applicants, assess their tests and fix daily reports
* Assure the quality of each chatter's performance* Create efficient workforce system
* Prepare payroll report
* Meeting with clients and staffs
ACCOUNT SUPERVISOR | Billboard Text, Inc.
January 2007 - February 2022
eMusic, eStories and eMusiclive
(Tri Play)
* Answers queries with the most efficient solutions for
members via live chat and email
* Assists customers with their account
* Uber t ester for application development
* Coordinates with and updates client with current tickets
CONCIERGE SUPPORT AGENT | Billboard Text, Inc.
December 2020 - January 2021
Billboard Text, Inc.
* Connects customers with companies they request to be
connected with
* Closes calls for customers and customer support
TEAM LEADER| Infinite Binance
March 2022 - July 2022
*Talks with clients
*Train other staffs
*Oversee operations for the specific account
*Meets daily sales quota and beyond
*Does coaching for the team
*Formulates efficient solution for the account
*Coordinates with the clients/creators directly
PROJECT MANAGER | iTworks Global Solutions
July 2021 - December 2021
* Monitors linguists for the given tasks
* Distributes segments to translate to linguists
* Distributes , creates and checks trial segments from
applicants
* Assist with head hunting applicants for the account
* Arranges compensation data for employees
* Coordinates with client to attain client's needs
* QA task
ENGLISH ONLINE TUTOR | Rarejob
January 2021 - August 2021
* Helps Japanese students learn English as a second
language
* Assess students with their level of knowledge
Team Leader/Manager (OF Account)
*Oversees team tasks
*Chats with customers and build rapport
*Sell content
ESL TEACHER | Jason.CS
April 2018 - June 2018
* Helps Japanese students learn English as a second
language
* Summarize the whole lesson for the day
