I am an Operations & Executive Support professional with 16 years of total work experience, including 9+ years in Customer Service and leadership roles across CSR, Virtual Assistant, Executive Assistant, and Operations Management.
I specialize in helping business owners streamline daily operations, manage teams effectively, improve sales visibility, and build systems that create structure and growth.
In my most recent role as Operations Manager / Executive Assistant to the CEO of a U.S.-based moving company, I handled:
• Supervising 10-15 field employees (movers & drivers)
• Payroll processing via Paychex
• CRM management and workflow optimization
• KPI tracking and automated performance scorecards
• Sales monitoring and executive reporting
• Creating moving estimates and job inventories
• Implementing SOPs and company policies
• Managing claims and compliance
• Full-cycle recruitment and onboarding
• Monitoring training and team performance
I do not just complete tasks — I improve systems, reduce inefficiencies, and help business owners step out of daily operations so they can focus on growth.
I am highly organized, analytical, proactive, and comfortable making independent decisions in remote environments.
If you're looking for someone who can manage operations, support leadership, oversee teams, and bring structure to your business — I’m ready to help.
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