I am a Virtual Assistant with over 9 years of job experience, predominantly in Customer Service. I am a tech savvy, results-driven and customer-focused professional with excellent communication skills. My capabilities extend seamlessly to both team-based collaborations and independent responsibilities, demonstrating a versatile skill set cultivated over years of hands-on experience. My skillset includes:
Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Proficient in handling customer inquiries, complaints, and requests. Demonstrated ability to navigate and utilize customer relationship management (CRM) systems. Excellent time management and organizational skills. Empathetic and patient with a passion for delivering top-notch customer service. Ability to work collaboratively in a team-oriented environment. Adaptable and quick learner in fast-paced settings.
Tools:
MS Suite: Outlook, Excel, Word, PowerPoint, One Drive, Teams, Power Apps
Google Suite: Sheets, Drive, Gmail, Hangouts, Calendar, Docs
Messaging tools: Slack, WhatsApp
Schedule and Timekeeping tools: Kronos, CCMS, NICE IEX
CRM: iCare, Oracle, QlikView
Softphone Systems: Avaya, Cisco, Cytracom
