Results-driven professional with 9+ years of experience in customer service, billing, sales, and administrative tasks. Expertise in customer handling, technical support, social media management, acquisition, disposition, property maintenance, and schedule coordination. Proven ability to manage complex billing processes, claims, and customer retention. Experienced across multiple roles and proficient with various tools. Provides recommendations to streamline processes for seamless transactions, ensuring efficient customer service and an exceptional customer experience.
Skills:
-Complex billing and invoicing
-Cold calling and lead generation
-Data entry and record management
-Social media and email handling
-Chat and email support
-Virtual assistant services
-Administrative tasks and organization
-Customer service and technical support
-Claims processing
-Product research
-Schedule coordination and planning
-Acquisition and disposition
-Property maintenance
Tools & Platforms:
-CRM Systems: Salesforce, Siebel, Customer Central, Omni, Macess, Skyspeed
-Communication Platforms: Slack, Zoom, Skype, Google Meet, Front
-Project & Task Management: Google Workspace, Google Calendar, Time Doctor
-Customer Service Tools: Clarabridge, CallTools, Genesys, OneView
-Billing & Support Systems: Navitaire, ABS, Opus
-Data Collection & Reporting: FastField
-Design & Media Tools: Canva, Capcut
-Security: Knox
