I help small business owners in hospitality and B2B services turn cold leads into paying customers — through consistent outreach, follow-up, and CRM systems that actually work.
With over 2 years of hands-on experience as a Sales Support VA for an Australian hospitality supplier, I manage the full outreach cycle: cold calling 50–70 businesses daily, running segmented email campaigns to 1,000+ contacts, and following up until leads convert. I generate an average of 15–20 qualified hot leads per week and helped grow our company's Google reviews from 30 to 52 in just 6 months.
Before this, I spent 4 years in customer service and account retention for US-based telecoms — handling 50–100 calls per day and consistently scoring 4.5–5.0 out of 5.0 on both customer satisfaction and sales metrics. I know how to handle objections, keep customers from leaving, and find the upsell opportunity in the same conversation.
I also bring 9+ years of teaching experience, which means my written and verbal English communication is precise, professional, and clear — a real advantage when I'm representing your business to prospects.
What I can do for your business:
✅ Lead research & list building
✅ Outbound calling
✅ Lead qualification (high-intent prospects only)
✅ Appointment setting / warm lead handoff
✅ CRM management (HubSpot, Agentmate)
✅ Pipeline tracking & follow-up monitoring
✅ Email campaign setup & management (Brevo, HubSpot)
✅ Follow-up sequences for leads & Google reviews
✅ Inbox & enquiry monitoring
✅ Re-engagement of uncontacted leads
✅ Abandoned cart monitoring (Shopify) & coordination for recovery
If you're in the hospitality supply and real estate space and need reliable, niche-experienced support — let's talk.
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