I am a results-driven Virtual Assistant and Operations Specialist with over 10 years of total professional experience spanning non-emergency medical transportation (NEMT) dispatch, e-commerce store management, customer support, and team leadership.
Currently, I specialize in NEMT dispatch operations at Wingz, where I manage real-time trip routing, monitor driver On-Time Performance (OTP) and check-ins, dispatch replacement drivers on short notice, and maintain relations with major transportation brokers including ModivCare and Verida.
Throughout my 10+ year career, I have provided high-level administrative, customer care, and e-commerce support to clients across the US. My core strengths include:
NEMT & Dispatch Operations: Real-time trip routing, live OTP tracking, backup driver dispatching, and partner broker communication.
E-Commerce VA Support: Shopify & Amazon store management, listing optimization, order processing, inventory updates, and Gorgias customer service.
General Virtual Assistance: Executive calendar management, travel booking, data entry, email handling, and spreadsheet reporting.
Customer Support & Leadership: Team leadership, agent coaching, KPI tracking, technical troubleshooting, and HIPAA-compliant healthcare support.
I am proactive, detail-oriented, and proficient in Google Workspace, Microsoft Office, Shopify, Amazon Seller Central, Gorgias, Zoom, and Canva. Whether you need a dedicated NEMT dispatcher, an e-commerce assistant, or a reliable general VA to streamline your operations, I am ready to deliver results.
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