I had been working in the Call Center industry for 20 years now. I started as an agent to all of those companies I've worked with. 12 yrs ago was when I started working as a freelance Virtual Assistant. 5 years with Real Estate 3 years for a contractor and 4 years with a Client who owns several cabins in Tennessee and all were for short/long term lease in Airbnb and VRBO. Working in this type of industry gave me the opportunity to learn more on how to help the company increase its revenue and at the same time I learned how to interact with different types of people.
Prior to entering the Call Center industry I also worked as a Customer Service associate in Malls and Boutiques.
In my position as a Quality Advisor /Sales Verifier for AFNI, I audit the calls of the agents to make sure that are not violating the company/clients guidelines. I am also involved in providing feedback to Team Leaders or the Operations for them to properly coach their agents. As a Team Leader, I make sure that the team is meeting and exceeding their KPI's/goals.
In response to your search for an assistant, I believe my work experience qualify me for consideration. If you like, I can provide you with current samples of my work. To further acquaint you with the specifics of my background I can send you my resume. I hope you will consider me for this position. I look forward to meeting with you and discussing my qualifications in more detail.
