Detail-oriented E-commerce and Customer Support professional with over 10 years of experience managing online stores, handling customer communications, and optimizing product listings. Skilled in Shopify, Zendesk, and content merchandising for top Australian brands. I bring a strong balance of accuracy, creativity, and empathy to every task, committed to delivering seamless customer and brand experiences.
Skills Summary
E-commerce Management: Product listing, pricing, inventory monitoring, content merchandising, promotion setup, and category optimization using Shopify.
Customer Support: Email, chat, phone, and SMS support through Zendesk; experienced in handling returns, refunds, disputes, and order issues with empathy and professionalism.
Website & Content Management: Uploading and maintaining products, bundles, landing pages, blogs, and media in Shopify CMS.
Online Marketplace Operations: Managing listings and content across Amazon, eBay, Catch, Kogan, and AliExpress.
Process & Coordination: Collaborating with marketing, content, and logistics teams to ensure smooth operations and consistent brand experience.
B
asic Design & Web Skills: Knowledge of Adobe Photoshop, Dreamweaver, and basic HTML for product and content updates.
Administrative Support: Report generation, spreadsheet organization, documentation, and file management via Google Workspace and Excel.
Soft Skills: Detail-oriented, reliable, organized, strong communication skills, adaptable, and customer-focused.
Tools & Platforms
Shopify • Zendesk • Asana • Slack • Google Sheets • Excel • Dropbox • Adobe Photoshop • Adobe Dreamweaver • ChannelAdvisor • Magento • NETO • Amazon Seller Central • eBay Seller Hub
Core Strengths
Accuracy and attention to detail
Creative problem-solving
Fast learner and tech-savvy
Team collaboration and initiative
Excellent written communication
Calm and professional under pressure
Verified
