----------- is a seasoned Virtual Assistant with over 8 years of experience in the BPO industry, specializing in Customer Service and Sales, and 8 years in Off-page SEO with a focus on Link Building Campaign Management. He also has experience managing Shopify Dropshipping, handling product listings, order processing, and supplier coordination. -----------'s positive attitude and flexibility have enabled him to excel in various fields, including digital marketing, e-commerce, sales, and customer service. His diverse experience and strong work ethic consistently contribute to helping clients achieve their business goals.Virtual Assistance Experience-Email/Inbox Management-Research and Data Management-Prospecting-Social Media Management-Basic Design through Canva-Customer Support
Shopify Dropshipping-Managed Shopify stores, including product listing, order processing, and supplier coordination.-Ensured accurate inventory updates and smooth fulfillment processes-Handled customer inquiries, refunds, and disputes to maintain positive store reviews and customer retention.Link Building Experience-Launched and managed multiple outreach link-building campaigns.-Recruited and trained VAs for manual prospecting and contact verification.-Led the outreach team to achieve goals, deliver results, and adhere to SOPs.-Held weekly meetings to address issues, clarify goals, and maintain alignment.-Oversaw the outreach process, including email setup, warm-up, prospecting, negotiation, link insertion, guest post outreach, and monthly reporting.Customer Service Experience-Handled domain registration, renewal, modification, and cancellation for Melbourne IT, Web Central, and DomainZ, across various domain types.-Provided global website and email hosting, focusing on upselling, mainly serving the Australian market.-Addressed inquiries, resolved complaints, and assisted with mail tracking and identifying upsell opportunities.-Resolved product issues, provided basic tech support, and promoted Norton antivirus products to US clients.-Served Australian, Singaporean, and US markets, with a strong focus on upselling and customer satisfaction.
