Hi, I am Christine, the behind-the-scenes partner your team has been missing.
With FOUR years of experience in the hospitality industry, I specialize in providing top-notch guest support and seamless property management for clients in the U.S. and Australia.
My expertise ensures that guests have an unforgettable stay while taking the workload off your hands.
What I Can Do for You:
1) Guest Communication
Handle inquiries, bookings, check-ins, and check-outs through platforms like OwnerRez, Hospitable, HostAway, and Guesty.
2) 24/7 Guest Support
Respond quickly and professionally to guests to ensure smooth stays and 5-star reviews.
3) Cleaning & Maintenance Coordination
Schedule and oversee cleaners and maintenance teams to keep properties guest-ready at all times.
4) Claims & Deposits
Submit AirCover claims and manage deposits for damages or additional expenses.
5) Review & Reputation Management
Monitor and manage guest reviews to maintain strong listing performance.
6) PMS & Operations Optimization
Use tools such as Hospitable, OwnerRez, HostAway, Guesty, and Turno, Notion, Asana, -----------, and Google Suite to streamline workflows and improve efficiency.
7) Phone Support
Handle inbound and outbound calls via WhatsApp, OpenPhone/Quo & Google Voice.
8) Cleaning Scheduling
Organize Airbnb, residential, and commercial cleaning through Turno, Breezeway,Resort Cleaning, Booking Koala, and Maid Central.
Reach out, and let’s get things rolling!
