I have a strong background in customer service and quality assurance, with experience supporting both patients and clients across different industries. I’ve scheduled appointments, followed up on care gaps, and made sure patients had the information they needed, all while keeping everything HIPAA-compliant. I’m versatile and worked with tools like HubSpot, Salesforce, Zendesk, and RingCentral, and I learn quickly when it comes to new processes or systems.
I’d like to be known as a Quality Assurance Specialist who combines solid customer service experience with strong attention to detail, organization, and reliability—helping teams stay aligned, improving performance, and ensuring every customer interaction meets a high standard.
