Hi! I’m Kesha, a detail-oriented Customer Support and Operations Specialist with over 4 years of experience in technical support, billing, fulfillment, and customer service.
I’ve worked in fast-paced environments handling escalations, troubleshooting technical issues, managing orders, and ensuring customers receive clear, efficient support. I’m comfortable communicating through email, chat, and calls, and I take pride in staying calm and solution-focused under pressure.
Beyond support, I’m continuously upskilling in CRM and automation tools to help businesses stay organized and improve workflows. I can assist with:
• Customer support (email, chat, ticket systems)
• Technical troubleshooting (Level 1 & 2 support)
• CRM management and pipeline tracking
• Order processing and fulfillment coordination
• Inbox and calendar management
• Basic workflow automation
• Documentation and SOP creation
I’m reliable, proactive, and quick to learn new systems. My goal is simple: to make your operations smoother and your customers happier.
If you're looking for someone who understands both customer experience and backend organization, I’d love to support your business.
