Remote E-Commerce Support Specialist & Operations Expert | CRM & Ticket Management

I am a dedicated and results-driven Remote Operations and E-Commerce Specialist with over 6 years of experience delivering high-impact support across international e-commerce and specialized BPO environments. Expert in independent contract management, frontline customer care, and ticket resolution, I seamlessly handle the end-to-end customer lifecycle—including order tracking, returns, billing discrepancies, and refund management—using enterprise-level platforms like Zendesk, Salesforce, Genesys, and SupportVision. My extensive professional background also includes managing high-volume, high-security operational workflows, executing pre-determinations and prior authorizations, and strictly adhering to HIPAA compliance and data privacy standards within secure remote environments like VDI and Citrix Workspace. Backed by a strong foundation as a Licensed Criminologist and Registered Professional, I bring sharp analytical problem-solving skills, zero need for micromanagement, and an unwavering commitment to meeting your strict Service Level Agreements (SLAs) and Quality Assurance (QA) metrics. Let’s collaborate to streamline your support operations so you can focus entirely on growing your business.