Hi, I’m Nelma. I am an administrative professional with a diverse background spanning specialized Australian accounting support, corporate customer service, and virtual assistance.
Currently, I work closely with an Australian accounting firm handling complex back-office administrative tasks. I am highly comfortable navigating AU tax and superannuation tools—regularly working with Xero, MYOB AE, Class, Fathom, and Heffron, as well as handling official lodgments through ATO SmartDocs and GovReports. From managing payment plans and direct debits to sorting out billing discrepancies and keeping firm databases immaculate, I make sure the financial and compliance operations run smoothly behind the scenes.
Beyond the technical accounting tools, my background includes extensive experience in lead generation, cold calling, high-volume customer service (at Accenture), and credentialing compliance. Because of this, I bring a unique mix of sharp data accuracy and excellent client communication.
If you are looking for a reliable, tech-savvy assistant who can manage your inbox, interface with your clients professionally, and easily handle specialized accounting admin platforms with minimal supervision, let's connect!
