I’m an experienced Customer Support Specialist with a strong background in e-commerce, phone support, email support, and order management. I have several years of experience assisting customers across different industries, including e-commerce, Airbnb support, telecommunications, and healthcare.
Most recently, I worked as a Phone and Email Support Representative for CartClick, where I handled inbound and outbound customer support for e-commerce brands. My responsibilities included order tracking, refunds, cancellations, subscription billing concerns, shipment follow-ups, chargeback-related inquiries, and resolving escalations while maintaining professionalism and empathy with customers.
I also previously worked as a Fraud Analyst supporting Airbnb accounts at TaskUs, where I handled investigations, escalations, and sensitive customer concerns requiring strong attention to detail, communication skills, and problem-solving abilities.
I’m experienced using Shopify-related systems, CRM platforms, customer support tools, and shipping software, including Re: amaze, ShipStation, Checkout Champ CRM, JustCall, and internal ERP/task management systems.
What I can help with:
• Email & Phone Support
• Shopify Customer Support
• Order Tracking & Order Management
• Refunds & Returns
• Subscription Billing Concerns
• Chargeback-Related Support
• Customer Escalations
• CRM & Ticket Management
• E-commerce Operations Support
I’m highly organized, detail-oriented, reliable, and comfortable working independently or as part of a team. I’m also open to long-term opportunities and available to work US business hours or night shifts.
Verified
