Senior Service Desk Technician with over 13 years of experience in remote and physical support. Familiar with major technical support softwares like ServiceNow. Proficient and knowledgeable in troubleshooting
VPN, and both MAC / Windows platform. Experienced in managing AD azure, 0365, sharepoint and shared mailboxes via Group ID. Creates i----------- related performance analysis and reporting for review by IT management. Work as part of the I----------- Management team to ensure that the performance of the team achieves the defined performance targets, SLA’s and KPIs. Able to adapt in a fast-paced environment, ability to handle stress effectively and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
