I’m an Email Customer Support Specialist with nearly a year of experience at T1 Supplements and over 2 years in customer support and operations.
I handle a wide range of customer concerns, including product inquiries, complaints, shipping issues, returns, refunds, and subscription management (cancellations and billing concerns). I serve as the first point of contact, ensuring customers feel heard while maintaining a professional and consistent brand voice.
I also have hands-on experience in order processing and logistics, including handling 100+ orders during peak seasons using BestDealer, tracking shipments, and coordinating with suppliers to resolve order-related issues efficiently.
I focus on clear communication and pay close attention to customer feedback and order trends to help improve processes, customer satisfaction, and overall business performance.
Core Skills:
- Customer email support and inquiry handling
- Order processing, tracking, and issue resolution
- Supplier coordination and follow-ups
- Returns and refund management
- Subscription management (cancellations, updates, and billing)
I take strong ownership of my work and aim to support both customer satisfaction and smooth operations.
Verified
