I help businesses improve operations, streamline workflows, and support revenue growth through structured systems, process optimization, and project coordination.
I am an Operations & Quality Specialist with 8+ years of experience across healthcare, real estate, manufacturing, and digital business operations. I specialize in building organized systems that improve efficiency, accountability, and team productivity.
I also support lead generation and marketing operations, managing outreach campaigns, client onboarding, and email marketing to help convert leads into clients.
Experienced in SOP creation, workflow design, project coordination, KPI tracking, reporting, automation, and outreach management.
Core Expertise
Operations & Systems
• Process optimization and workflow documentation
• SOP creation and quality systems
• KPI tracking and performance monitoring
• Automation and operational efficiency
Project Management
• Project planning and coordination
• Timeline and deliverable management
• Cross-team collaboration
• Reporting and documentation
Lead Generation & Marketing Operations
• Instagram DM outreach and lead qualification
• Email marketing campaigns (Klaviyo)
• CRM management and follow ups
• Client onboarding and consultation scheduling
Tools & Platforms
Automation
-- Zapier, -----------, Jotform
Operations & Documentation
-- Notion, Google Workspace
Project Management
-- Trello, Asana, Zoho Projects, JobTread
CRM & Client Systems
-- Dubsado, Zoho CRM, Apollo, GoHighLevel (GHL), HubSpot, Salesforce,
<8efe80624d780eba0c6493ec45140364>Email Marketing
-- Klaviyo
Communication
-- Slack, Zoom, Microsoft Teams, WhatsApp
E-commerce / Marketing (Working Knowledge)
-- Shopify, Funnel Systems
Verified
