Looking for a reliable Virtual Assistant who can handle customer interactions, manage administrative tasks, and confidently connect with potential clients?
Hi! I’m Annie, a dedicated Virtual Assistant, Customer Service Specialist, and Cold Caller with over 15 years of experience in customer support and client communication. I help businesses build strong customer relationships, manage daily operations, and generate opportunities through effective outreach and professional support.
With extensive experience in voice, chat, and email support, I bring excellent communication skills, attention to detail, and the ability to handle customer concerns efficiently. My goal is to provide reliable support that keeps your business running smoothly while ensuring every customer interaction is handled professionally.
Here’s how I can support your business:
Customer Service (Voice, Chat, and Email): I assist customers with inquiries, billing concerns, orders, and account issues while delivering professional and friendly support.
Cold Calling & Outbound Outreach: I make outbound calls to potential clients, qualify leads, and initiate conversations that help businesses generate opportunities and appointments.
Appointment Setting: I contact prospects, introduce services, and schedule qualified meetings with interested leads to support your sales pipeline.
Administrative Support: I handle daily administrative tasks such as data entry, email management, and document organization to keep operations running efficiently.
Inbox Management: I organize inboxes, respond to customer inquiries, and ensure important messages are prioritized and addressed promptly.
CRM & Data Entry Management: I update customer records, track interactions, and maintain organized databases using CRM systems and spreadsheets.
Lead Follow-Ups: I reconnect with prospects, nurture leads, and ensure no opportunity is missed by maintaining consistent communication.
Customer Issue Resolution: I handle complaints, billing disputes, and service concerns while maintaining a calm, professional approach.
Online Research: I research potential leads, companies, and customer information to support sales and outreach campaigns.
Call Documentation & Reporting: I maintain accurate records of calls, outcomes, and customer interactions for better tracking and reporting.
Tools I commonly work with:
Phone Burner • Dialpad • Avaya Softphone • LivePerson • Google Workspace • Microsoft Office • CRM Platforms
Why work with me?
15+ years of customer service experience
Strong communication and persuasion skills
Experienced in cold calling and appointment setting
Reliable, detail-oriented, and able to work independently
My goal is to become a trusted support partner who helps improve customer experience, increase appointments, and keep your business operations organized.
Let’s connect and discuss how I can support your team and help your business grow!
