Customer support and virtual assistant professional with experience in billing inquiries, payment disputes, and account support across chat, email, and phone channels. Skilled in handling high-volume customer interactions, resolving transaction-related issues, and maintaining accuracy in documentation and case resolution.
Experienced using Zendesk and other CRM tools in fast-paced environments, with a strong background in problem-solving, communication, and process improvement. Also has experience in mathematics teaching, contributing to strong analytical thinking and attention to detail.
Currently seeking a remote role in customer support, virtual assistance, or financial/operations support where I can contribute reliability, efficiency, and strong customer service skills.
