I am an experienced customer service professional with a background in account management, conflict resolution, and multi-channel communication. I am proficient in various software tools like Google Workspace, Zendesk, and Slack. My career thus far included role as a Customer Experience Associate at Accenture, where I advanced through three levels of expertise, managing calls, applications, and insurance products for financial advisors. I also worked as a User Success Agent at MicroSourcing, providing customer support through chat for a Canadian fintech company, resolving technical issues, and escalating complex concerns. Additionally, I served as a Teammate, offering support for an e-commerce client in the on-demand delivery sector, ensuring quality service and resolving customer complaints efficiently.
