Handled fraud-related customer inquiries via multiple channels while maintaining accuracy, empathy,
and compliance with company policies
Investigated suspicious transactions and account activity to help prevent financial losses
Documented cases thoroughly and escalated high-risk issues to appropriate teams
Met productivity and quality targets while working in a fast-paced environment
Adhered to data privacy and security standards when handling sensitive customer information
Processed customer account change requests accurately while ensuring compliance with internal
policies and data privacy standards
Used internal systems and tools to analyze account data and resolve discrepancies
Documented account changes and resolutions clearly to support audits and team reference
Collaborated with cross-functional teams to meet service-level agreements and maintain customer
