I have 10 years experience as an Operations Manager. I managed Customer Service Teams for Telco; banking and finance and Healthcare projects. I also handle Medical Virtual Assistants doing medical documentation review for Medical/Healthcare campaigns.
Skills Summary are as follows:
Customer Service Skills
Performance Management
Collaboration with other Stakeholders
Problem Solving Skills
Data Driven Analysis through Lean Six Sigma Methodology - yellow belt certified
Hiring and Recruitment
Process Improvement
Process creation and Process Mapping
