Hi! I’m a reliable Customer Support & Social Media Engagement Specialist with 2+ years of experience in customer service and Social Media Specialist managing social media interactions and community engagement. I help businesses maintain strong relationships with their customers by providing responsive, professional, and friendly support across multiple platforms.
I’m experienced in handling customer inquiries, resolving concerns, engaging with online communities, and guiding conversations toward solutions, bookings, or next steps.
What I Can Help With:
• Customer support (chat, email, phone)
• Social media engagement & DM management
• Responding to comments, messages & community moderation
• Appointment setting & calendar management
• CRM and ticket management
Tools I Use:
• CRM: Zendesk, Salesforce
• Social Media Tools: Sprout Social, Agora pulse
• Communication: WhatsApp, MS Teams, Google Meet, -----------
• Scheduling: Google Calendar
• Productivity: Google Workspace, Basic Excel
• Design: Canva (social media graphics, logos, presentations)
Why Work With Me?
• Strong communication and problem-solving skills
• Organized, reliable, and detail-oriented
• Fast learner and tech-savvy
• Experienced in remote work and online communities
I’m passionate about helping businesses deliver great customer experiences and build strong online relationships.
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