Experienced professional in Business Analysis, Quality Assurance, and Application Support, with expertise in system analysis, documentation, and software testing.
Skilled in creating SRS, use cases, system mockups, and user guides to support system development. Experienced in working with developers, technical teams, and clients to ensure clear requirements and resolve issues effectively.
Strong background in production support, bug tracking (JIRA, -----------), data analysis (Excel Pivot Tables), and process improvement.
Passionate about improving system efficiency, ensuring software quality, and delivering solutions that meet business needs.
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