Senior Operations & Recruitment Leader with 20 years of experience building, scaling, and
optimizing high-performance teams across global and remote environments, with a proven track
record of transforming ambiguous or underperforming operations into structured, KPI-driven
systems that deliver measurable business results. Brings a strong blend of operational discipline
and recruitment leadership - from designing hiring pipelines and workforce strategies to
executing large-scale delivery across voice, chat, and back-office functions - and is known for
creating execution cadence, driving accountability at all levels, and enabling leadership teams to
step out of day-to-day operations and focus on growth. Operates with high ownership, speed, and
a bias for action, grounded in data-driven decision-making and continuous optimization.
