Holding a Master's in Business Administration coupled with a Bachelor of Science in Computer Science, I bring forth a synergistic combination of business insight and technical knowledge. My Six Sigma Black Belt certification is a testament to my dedication to quality and efficiency, which have been pivotal during my ten years in the BPO-IT sector. Additionally, I possess Scrum Master and Scrum Product Owner certifications, with practical experience in these roles.
Applications: copilot, gemini, claude, figma, Ms excel, word, powerpoint, outlook, planner, Ms Visio, SharePoint, PowerBI, Power Pivots, MS DAX, MS ODBC, MSBI, Adobe Photoshop, canva, confluence and jira.
IT Ticketing: Service Now, Jira, Quick Base
Programming: -----------, Visual Basic 6.0, VB Macro, rest API, html
Database: MS SQL, OLAP, MySQL, MS Access, Crystal Report
WFM Tools: Cisco Supervisor, CMS Avaya, IEX, NICE analytics
